Terms of Sales
Planet product (hereinafter Planet product SARL) sells Planet product products in France and internationally.
Anxious to always better meet the expectations of its customers, Planet product SARL wanted to set up a network to sell its products by telephone and e-mail (Internet).
The list of Planet product articles available for distance selling is available on the website www.planet-product.com.
The system thus set up, which presupposes an active approach on the part of the customer, is in all respects in line with the requirements for distance selling and in particular by Articles L. 111-1, L.113-3 And L. 121-18 et seq. of the Consumer Code.
It is specified that Planet product SARL does not carry out any telephone solicitation of its customers or prospects, and as a consequence the provisions of the Consumer Code applicable to door-to-door sales, in particular Articles L. 121-21 et seq. And L. 121-27 of the Consumer Code, are inapplicable to transactions covered by these general conditions of sale.
The use of the distance selling process described in these general terms and conditions of sale is reserved for consumers only, within the meaning of the law and the case law, acting exclusively on their own account.
Article 1 : Application Scope
The present general conditions of sale are applicable to all sales of Planet product sarl articles concluded either through the Customer Relations Department set up by the company Planet product sarl or via the website accessible from the French version of the Internet site www. Planet-product.com, for delivery in Europe, America, Middle East and Asia ..
- In case of telephone sales, any sale of articles of Planet product sarl through the Customer Relations Department set up by Planet product sarl is concluded under the resolutive condition of acceptance of these sales conditions by the customer.
- In the case of electronic sales (Internet), the customer declares to have taken note of these general conditions of sale before the placing of the order. The validation of his order therefore constitutes the acceptance without restriction or reservation of the present general conditions of sale.
In accordance with the provisions of article 1369-1 of the Civil Code, these general conditions of sale may be retained by any person visiting the website www.arganpalace.com, by means of a computerized recording and can also be reproduced by the customer, by means of their printing; The present general conditions of sale will be applicable as long as they will appear on the website www. planet-product.com. If, after the date of their removal from the www. planet-product.com website, these general conditions of sale remain nevertheless accessible to the public via other websites or by any other means, they would no longer be Opposable to the company Planet product sarl.
Article 2 : Identification of the user
Planet product Sarl
R.C. 30031 | PATENTE 48158208 | I.C.E 001629565000072 | CNSS 4620979
Phone: (+212) 528822666
Address: Immeuble khaldi, rue bekkay, Tildi, 80000 - Agadir- Morocco.
Article 3 : Relative Information about articles
The information concerning all Planet product sarl articles that may be sold through the Customer Relations Department of Planet product sarl is available, with their references on the website www.planet-product.com
This information complies with the requirements of the laws and regulations in force and, in particular, Articles L. 111-1 and L.113-3 of the Consumer Code and the Ministerial Decree of 3 December 1987 Consumer information on prices.
Article 4 : Orders of Articles
4.1 Telephone Orders
Orders will be received in French or in English by the Customer Relations Department of Planet product sarl at the call of the company Planet product sarl and this from abroad (Monday to Saturday, from 9 am to 5 pm, except holidays).
4.2 Internet Orders
Orders can also be placed on the Internet site, accessible from the French version of the website www. planet-product.com. The customer shall bear the costs of telecommunication when accessing the Internet and the use of the www www. planet-product.com website.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the company Planet product sarl. Customers have the possibility to obtain additional information by contacting the Customer Relations Department of Planet product by phone.
In case of an error between the characteristics of the articles and their representation, Planet product sarl can not be responsible.
To be able to buy a product at the time of its first order, the client must open a customer account and fill in an order form specifying certain mandatory fields so that his selection can be taken into account by Planet product sarl.
In case of prolonged inactivity during the connection it is possible that the selection of the articles chosen before this inactivity be no longer guaranteed. The customer will be invited to resume his selection of products from the start.
All steps necessary for the sale will be specified on the website www. planet-product.com in accordance with the provisions of article 1369-1 of the Civil Code.
Pursuant to the provisions of article 1369-2 of the Civil Code, the customer will be able to verify the details of his order and the total price before validating his order definitively and to correct any errors before confirming its acceptance. From the moment the customer has validated his order, Planet product sarl will acknowledge the receipt of this order without delay and by electronic means.
However, the sale will be considered final only after the confirmation of the order by the company Planet product sarl, specifying the shipping of the articles. Only shipping items will be charged with shipping costs.
4.3 Refusal of orders
In accordance with the provisions of article L.122 1 of the Consumer Code, Planet product sarl will be entitled to refuse any abnormal or bad order in the past.
In addition, Planet product sarl will be entitled to refuse any order from a customer with whom there had been a dispute relating to the payment of a previous order.
4.4 Cancellation, modification Massage, Hammam and Formula
In case of delay or absence during the appointment with Planet product, the care will be due by the client but no longer benefits from the free transfer / return transfer.
If the user wishes to postpone or cancel an appointment made, he must contact Planet product at least 48 (forty-eight) hours before the scheduled appointment time, not including Sunday. In the event that the deferral or cancellation is requested less than 48 (forty-eight) working hours before the scheduled time of the order, the acceptance of this deferral or cancellation remains at the discretion of the Professional, 'User understands and accepts.
Hours worked are understood to mean the usual opening days, excluding exceptional closures of the establishment, which the User understands and accepts.
Article 5 : Price of articles
The price of the items is all excluding tax, plus shipping.
The HT price of each item that the customer would like to acquire, as well as the amount of the transport costs related to their delivery, will be communicated to him either at his call to the Customer Relations Department of Planet product sarl or at the connection to the Website www. planet-product.com.
In accordance with the provisions of Article L.121 19 of the Consumer Code, the customer will receive, at the time of delivery, for each item, written confirmation of the price paid detailing the price of the items and the delivery costs charge.
Article 6 : Payment terms
»Secure payment by international bank card and Moroccan bank card
The Planet product site accepts payment by credit card through our Partner Maroc Telecommerce First E-Commerce Operator in Morocco, was created on the initiative of major banks of the place and a specialized company in the field of lifestyle technologies 'information.
Secure payment is made in Moroccan Dirhams with an average exchange rate of: (1 € = 10,40Dh).
For any information do not hesitate to contact us :
Address: Technopark, Route de Nouaceur, Angle R.S 114 and CT 1029 - 4th Floor. Casablanca.
Tel: (212) 5 22 50 81 20/25
Fax: (212) 5 22 50 47 58
»Payment by Paypal:
When making a reservation on our Site, you must provide us with information about your credit card such as its number and expiration date which are entered on the secure platform of PAYPAL (Secure Payment Operator recognized worldwide).
Article 7 : Delivery
A- The products are delivered to the address indicated by the customer via the order form. The shipping costs will be communicated after the validation of the order, according to the weight of the package and its destination.
B- The client must verify the completeness and the conformity of the information that it provides. The latter can not be held responsible for any errors of seizure and the consequences in terms of delay or error of delivery. In this context, all expenses incurred for the redirection of the order will be entirely at the customer's expense.
C- Planet product can not be held liable for delivery delays due to errors or disturbances attributable to the carriers (total or partial strike in particular of the postal services and means of transport and / or communications). The customer is obliged to check the condition of the packaging of the goods on delivery and to report the damages due to the carrier within 48 hours from the date of receipt of the parcel.
D- An e-mail is sent to the customer to inform him of the departure of his package.
E- In the event of a delay in delivery of more than three days from the date indicated in the shipping mail, we suggest checking with your post office that the parcel is not pending ( Parcels which can not be delivered at home are available to the customer in his post office for 15 days, after which they are returned and, if necessary, notify us by mail or by sending us a Mail and we will contact the Post Office to start an inquiry.A post inquiry may take up to 21 business days from the date of the inquiry and if the product is found within this period it will be redirected immediately to your home. If the product is not found after the deadline of 21 business days, Swiss Post considers the package to be lost, and it is only at the end of this period that we can send you back a replacement product. If the ordered product (s) were no longer available at that time, we would refund the amount of the products affected by the loss.
NB: The products are delivered worldwide by the Chronopost or TNT Express.
Article 8 : Satisfaction or refund - right of withdrawal and return of the articles
Planet product sarl allows its customers who are not satisfied with the items ordered to exercise the right of withdrawal provided in Article L. 121-1 of the Consumer Code under the best conditions.
Thus, the customer can return the delivered items within seven days of the date of delivery, in their original packaging, complete (accessories, notice ...) and accompanied by the return voucher carefully filled out and a copy of the invoice, to the following address :
Planet product sarl, Customer Relations Department, Imm khaldi rue bekkay Tildi, 80000 - Agadir / Morocco.
It will be up to the customer to provide proof of return, which assumes that the items must be returned by registered mail, or by any other means giving certain date, the costs and risks of return remaining the responsibility of the customer.
The refund of the items returned to the invoiced price will be made, according to the method of payment of the articles, by transfer to the bank account of the customer, within thirty days of receipt by the company Planet product sarl of the items returned.
Incomplete, damaged, opened, dirty or soiled items returned by the customer will not be refunded.
Article 9 : Exchange
Incomplete, damaged, opened, deteriorated or soiled items by the customer will not be exchangeable. In case of exchange of articles, the initial sale will be resolved. The payment of the new sale will be made by offsetting with the amount of the previous sale, it being understood that any overpayment will be the object either of a credit in favor of the customer or of a re-credit on the bank card of the client or to the customer's bank account provided that the customer resumes contact with the Customer Relations Department.
In case of exchange of articles via the Customer Relations Department, the new sale will be subject to these general conditions of sale.
Article 10 : Compliance - Warranty
The customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered are not in conformity to his order, the customer must inform the Customer Relations Department of Planet product sarl and return the items in question.
Article 11 : Intellectual Property Rights
The Planet product brand, as well as all figurative and non-figurative marks and more generally all other marks, illustrations, images and logotypes appearing on the Planet product articles, their accessories or their packaging, whether deposited or not, are and shall remain the exclusive property of Planet product sarl.
Any reproduction, modification or use of these marks, illustrations, images and logotypes, for any reason and on any medium without prior express agreement of the company Planet product sarl, is strictly forbidden. The same shall apply to any combination or conjunction with any other mark, symbol, logotype and more generally any distinctive sign intended to form a composite logo. The same shall apply to all copyrights, designs and models, which are the property of Planet product sarl.
Article 12 : Disputes - Applicable Law
These general conditions of sale are subject to Moroccan law. In case of difficulty occurring during the order or delivery of Planet product items, the customer will have the possibility, before any legal action, to seek an amicable solution, notably with the help of a consumer association or any other counsel of his choice.Any dispute that may arise from the interpretation or the execution of the present general conditions of sale and its consequences will be subject to the exclusive competence of the Moroccan commercial courts.